Returns & Exchanges

At MOUSSY, we want you to be completely satisfied with your purchase; if you are not, we accept returns of unworn, unwashed, and tagged merchandise within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original shipping box or mailer, ensuring all original tags are attached and the packing slip is included.

3

Attach the Shipping Label

Print the prepaid return shipping label provided by our portal and affix it firmly to the outside of your package, covering any previous tracking barcodes.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your receipt; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing